CANCELLATION, AND REFUND POLICY

Refund Policy - Cita Layar Sdn. Bhd. (GGGPay)

Effective Date: July 2023

Thank you for choosing Cita Layar Sdn. Bhd. (GGGPay) as your trusted online game top-up provider. We strive to offer the best service to enhance your gaming experience. In the event that you encounter any issues with your top-up purchase, we have established the following refund policy to ensure fair and efficient resolution.

1. Eligibility for Refunds

1.1. Top-up Transactions: This refund policy applies exclusively to top-up transactions made on our website or through our authorized platforms for various online games.

1.2. Timeframe: You may request a refund within 24 hours from the date of the top-up transaction. After this period, refund requests may not be considered.

1.3. Conditions: To be eligible for a refund, the following conditions must be met:

• The top-up must not have been used in-game.
• The top-up must have been purchased from Cita Layar Sdn. Bhd. (GGGPay) directly.
• The user must provide valid proof of purchase (order number, receipt, or transaction ID).

2. Non-Refundable Items

The following items are not eligible for a refund:

• Top-ups that have been used in-game.
• Top-ups purchased through third-party platforms or retailers.
• Top-ups for games not supported by Cita Layar Sdn. Bhd. (GGGPay).

3. Refund Process

3.1. Request Submission: To initiate a refund request, users must contact our customer support team at [email protected] within the eligible timeframe, providing the necessary order details and reason for the refund.

3.2. Verification: Upon receipt of the refund request, we will review the provided information and verify the eligibility of the request.

3.3. Approval or Rejection: We will notify the user via email regarding the approval or rejection of their refund request.

• Approved Refunds: If the refund request is approved, the refunded amount will be issued to the original payment method used for the purchase. The refund process may take 3 business days, depending on the user's payment provider.
• Rejected Refunds: If the refund request is rejected, we will provide a detailed explanation for our decision.

4. Fraudulent Activity

4.1. Suspected Fraud: Cita Layar Sdn. Bhd. (GGGPay) reserves the right to investigate any suspicious or potentially fraudulent activity related to refund requests. If fraud is suspected, appropriate legal actions may be taken.

5. Changes to Top-up Prices

5.1. Price Adjustments: While we aim to maintain stable top-up prices, we reserve the right to adjust the prices at any time without prior notice. Such changes will not impact completed top-up transactions.

6. Contact Us

If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please contact our customer support team at [email protected]. We are dedicated to providing timely and helpful support to all our valued customers.

Note: This refund policy is subject to change without prior notice. Please refer to the most recent version on our website https://gggpay.org/refund-policy/.